Resilience & Recovery

Our Offices

We keep minimal data within our office, leveraging the cloud for many of our internal services. Should there be a catastrophic disruption at our offices, all teams are equipped to be able to perform their functions remotely with minimal disruption to our clients.

Data that is kept within our offices is regularly backed up and is stored off-site in an encrypted format.

Hosting and Data Centres

Regular backups are performed in our data centre environments. At a high level, our backup schedule includes:

  • Daily backups within the environment
  • Daily offsite backups to a distanced and secure data centre

The backups within the environment allow us to recover quickly from any incident, and should there be a catastrophic event, offsite backups may be used to recover.

Server Monitoring

Our operations teams actively monitor our servers, using modern tools and proactive methods. Should servers be seen to be underperforming or exhibiting symptoms of a fault, our teams will be notified immediately in order to act. We also monitor and audit access to servers, change control, and patch management within the environment.

Application Monitoring

In conjunction with monitoring our servers, we monitor our applications and services offered to you too. Proactive monitoring allows us to see when you are approaching quotas, experiencing certain issues, or when licensing issues may arise.

Upgrades and Maintenance Windows

Within our environment, we make major releases available on a regular basis to ensure the best experience for you, our client. Maintenance windows for upgrades are scheduled after hours in order to ensure minimal disruption.

Similarly, patch management on our servers takes place outside of business hours to ensure minimal disruption to you, while maintaining protection against attacks and vulnerabilities from an operating system point of view.

Disaster Recovery

We have set DR plans in place should the unexpected occur. Should you wish to find out more about these plans, please reach out to your Account Manager