Unlock Analytics Insights with Smoke Customer Intelligence.

The power of your survey programmes lies within the data you gather and the insights you gain from it. At Smoke Customer Intelligence, we believe that programme owners should have the information they need to make real changes in their businesses. That's why we offer advanced analytics and insight reporting services to provide you with data-driven insights, helping you save time, enhance customer satisfaction, and drive business success.

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Get the right reporting for your business goals

 

At Smoke Customer Intelligence, we believe people matter and that your time and effort should be spent actioning your goals, not writing reports. Along with our native reporting available inside of Eyerys, we’ve developed advanced analytics and insights reporting services, which empower businesses with comprehensive and actionable insights into their customer experience (CX) and voice of customer (VoC) data. These tailored reports—ranging from monthly metrics to bespoke studies—deliver deep, data-driven insights, helping you make informed decisions to enhance customer satisfaction and drive business growth.

Monthly Reports:


Track key performance metrics and trends with regular monthly or quarterly reports, ensuring continuous improvement in your CX and VOC programmes.


Includes:

  • A metrics report with actionable insights
  • Available in: PowerPoint, Word, PDF, or Excel
  • Note: You may substitute reports with a PowerBI solution

 

Power BI Reporting

Understand and improve employee engagement with our bi-annual reports, offering detailed analysis by demographics to boost employee retention and satisfaction.

Comprehensive-Reporting
 

Voice of Employee Reports:

Understand and improve employee engagement with our bi-annual reports, offering detailed analysis by demographics to boost employee retention and satisfaction.


Includes:
• Anonymised raw data,
• A full report, and
• A presentation slide deck.
• Senior SmokeCI staff will present this report to your team.

VOE
 

Programme Insights:


Receive strategic analysis of quarterly performance, perfect for presentations to stakeholders and improving employee feedback systems, Voice of the customer programmes or customer experience programmes.


Includes:
• A full report,
• Raw data, and
• A presentation slide deck.

Comprehensive-Reporting
 

Bespoke Once-Off Studies:

Tackle business problems head-on by getting insight-rich reporting on your bespoke studies. We partner with you to unpack findings, identify themes, and enhance your CX and VOC strategies.


Includes:
• Fully customisable reporting
• A full report, and
• A presentation slide deck.
• Senior SmokeCI staff will present this report to your team.

BI-Reporting
 
Smoke CI Telecoms Case Study

Learn how SmokeCI helped their customer in Telecoms overcome their reporting blind-sides

 

Learn how SmokeCI helped a Telecoms client overcome reporting blind spots. We helped our client gain deep insights into their CX and VOC reporting, uncovering millions in potential savings and actionable insights. Download your copy now to see the difference our advanced analytics and insights reporting can make to your business.

For the best viewing, please save the file and view it in your PDF viewer.

Why Choose SmokeCI

 

We make reporting easy! Unlock the power of insights and deep understanding with our advanced analytics and insight reporting services. 

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Comprehensive Reporting Solutions:


SmokeCI offers a wide range of reporting options, from monthly metrics to bespoke one-off studies, ensuring that businesses of all sizes and needs can find a solution that fits their requirements.

Expert Insights and Recommendations:


Each report comes with detailed insights and actionable recommendations from SmokeCI's team of experts, providing an independent perspective that enhances credibility and helps drive strategic decisions.

Customisable and Flexible Delivery:


Reports are available in various formats, including PowerPoint, PDF, Word, and Excel, and can be tailored to match the client's corporate branding or SmokeCI's professional templates, ensuring seamless integration
into existing workflows.

Augmented Real-Time Reporting:

 

For clients needing up-to-the-minute insights in a bespoke way, SmokeCI's PowerBI reporting offers live, bespoke dashboards that illustrate real-time survey scores and metrics, providing continuous visibility into key performance indicators. Add your organisational data to take your insights to the next level. We integrate your data into our reporting to maximise value.

Professional Analysis:

 

SmokeCI's approach includes VoC and VoE integration, impact analyses, and benchmarking, ensuring that clients receive a comprehensive view of their customer experience landscape. Don’t spend money on data you don’t need. Select the depth and frequency of the insights you want.

Anonymised and Ethical Data Handling:


For Voice of Employee reports, SmokeCI ensures the anonymity of respondents, protecting sensitive information while still delivering valuable insights into employee engagement.

Proven Expertise and Industry Knowledge:


With years of experience in the field, SmokeCI brings deep industry knowledge and proven methodologies to every report, ensuring that clients receive insights that are both relevant and actionable.

Ease and Convenience:


SmokeCI's reports are designed to be user-friendly and easy to understand, making it simple for clients to quickly grasp key insights and implement recommendations to improve their customer experience.

Strategic Business Partnership:

SmokeCI goes beyond mere reporting by offering presentations and consultations with senior leaders, helping clients understand the broader business context and the impact of their customer experience initiatives.

Want to Know More?

Book some time with sales to discuss your needs and how Eyerys can help your clients make the most out of their VOC programme. 

 

Book A Call With Sales