---
title: "CX 2025: What South African Consumers Really Expect."
description: Discover what South African customers revealed about trust, loyalty, and experience in 2025. Download Smoke CI’s latest CX report to uncover local insights that global trends miss.
---

[Skip to the main content.](https://content.smokeci.com/cx2025report#main-content)

[![Smoke CI logo Dark](https://content.smokeci.com/hubfs/Smoke%20CI%20logo-Dark.svg "Smoke CI logo Dark")](https://www.smokeci.com)

[![Smoke CI logo-Dark-02](https://content.smokeci.com/hubfs/Smoke%20CI%20logo-Dark-02.svg "Smoke CI logo-Dark-02")](https://www.smokeci.com)

- [Our Solutions ](https://content.smokeci.com/cx2025report#) 
    - [ Contact Centre Feedback ](https://www.smokeci.com/contact-centre-feedback) 
          - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys)
          - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys)
    - [ Customer Experience ](https://www.smokeci.com/customer-experience)
    - [ Smart Touch ](https://www.smokeci.com/smart-touch)
    - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services)
    - [ Voice of the Employee ](https://www.smokeci.com/voe-programme)
- [Solution By Industry ](https://content.smokeci.com/cx2025report#) 
    - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience)
    - [ Banking ](https://www.smokeci.com/banking-customer-experience)
    - [ Healthcare ](https://www.smokeci.com/healthcare)
    - [ Insurance ](https://www.smokeci.com/insurance)
    - [ Realty and Housing ](https://www.smokeci.com/housingexperience)
    - [ Retail ](https://www.smokeci.com/retail-customer-experience)
- [Resources ](https://content.smokeci.com/cx2025report#) 
    - [ Articles ](https://www.smokeci.com/content)
    - [ Downloads ](https://content.smokeci.com/downloads)
    - [ FAQs ](https://www.smokeci.com/faq)
- [About Us ](https://content.smokeci.com/cx2025report#) 
    - [ About Smoke CI ](https://www.smokeci.com/about-us/)
    - [ Careers ](https://www.smokeci.com/careers)
    - [ Trust Centre ](https://www.smokeci.com/trust-center)
- [ Contact us ](https://www.smokeci.com/contact)

Search

Toggle Menu

Search

Toggle Menu

- [Our Solutions
  
  
  
  ](https://content.smokeci.com/cx2025report#) 
    - [ Contact Centre Feedback
      
      
      
      ](https://www.smokeci.com/contact-centre-feedback) 
          - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys)
          - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys)
    - [ Customer Experience ](https://www.smokeci.com/customer-experience)
    - [ Smart Touch ](https://www.smokeci.com/smart-touch)
    - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services)
    - [ Voice of the Employee ](https://www.smokeci.com/voe-programme)
- [Solution By Industry
  
  
  
  ](https://content.smokeci.com/cx2025report#) 
    - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience)
    - [ Banking ](https://www.smokeci.com/banking-customer-experience)
    - [ Healthcare ](https://www.smokeci.com/healthcare)
    - [ Insurance ](https://www.smokeci.com/insurance)
    - [ Realty and Housing ](https://www.smokeci.com/housingexperience)
    - [ Retail ](https://www.smokeci.com/retail-customer-experience)
- [Resources
  
  
  
  ](https://content.smokeci.com/cx2025report#) 
    - [ Articles ](https://www.smokeci.com/content)
    - [ Downloads ](https://content.smokeci.com/downloads)
    - [ FAQs ](https://www.smokeci.com/faq)
- [About Us
  
  
  
  ](https://content.smokeci.com/cx2025report#) 
    - [ About Smoke CI ](https://www.smokeci.com/about-us/)
    - [ Careers ](https://www.smokeci.com/careers)
    - [ Trust Centre ](https://www.smokeci.com/trust-center)
- [ Contact us ](https://www.smokeci.com/contact)

[Facebook ](https://content.smokeci.com/cx2025report#0) [Instagram ](https://content.smokeci.com/cx2025report#0) [Linkedin ](https://content.smokeci.com/cx2025report#0) [X ](https://content.smokeci.com/cx2025report#0) [YouTube ](https://content.smokeci.com/cx2025report#0) [Medium ](https://content.smokeci.com/cx2025report#0)

Our Solutions

Our Solutions

- [Contact Centre Feedback](https://www.smokeci.com/contact-centre-feedback)
- [Customer Experience](https://www.smokeci.com/customer-experience)
- [Smart Touch](https://www.smokeci.com/smart-touch)
- [Reporting and Analytics Services](https://content.smokeci.com/advanced-insight-and-reporting-services)
- [Voice of the Employee](https://www.smokeci.com/voe-programme)

Industry Solutions

Industry Solutions

- [Automotive](https://www.smokeci.com/automotivecx)
- [Financial Services](https://www.smokeci.com/financial-services-cx)
- [Healthcare](https://www.smokeci.com/healthcare-industry)
- [Realty and Housing](https://www.smokeci.com/housingresidential)

About Smoke CI

About Smoke CI

- [Articles](https://www.smokeci.com/content)
- [Resources](https://content.smokeci.com/downloads)
- [About Us](https://www.smokeci.com/about-us/)
- [Careers](https://content.smokeci.com/careers)
- [Vacancies](https://www.smokeci.com/vacancies)
- [Trust Centre](https://www.smokeci.com/trust-center)

Contact Us

Contact Us

[![Smoke CI Logo White](https://content.smokeci.com/hubfs/Smoke%20CI%20logo-Light.svg) ](https://www.smokeci.com)

- [Terms of Use](https://www.smokeci.com/legal-notices/website-disclaimer-and-terms-of-use)
- [Privacy Policy](https://www.smokeci.com/legal-notices/privacy-policy)

© 2026 Smoke CI

[Facebook ](https://www.facebook.com/smokecis/)[X ](https://twitter.com/smokecis?lang=en)[Linkedin ](https://za.linkedin.com/company/smoke-customer-intelligence)[YouTube ](https://www.youtube.com/c/Smokeccs) 

Return to top