Johannesburg, Hybrid working model
15 leave days + festive shutdown
Fully funded Group Life Cover Policy
Training & development programmes
Company social events and gatherings
Work in a strong values based culture
Client Success Manager/Key Account Manager
- driving client success and commercial value within assigned accounts;
- developing meaningful client relationships across multiple levels of the client
- organisation that promote retention, delight and loyalty;
- aligning to account management processes and strategies;
- engaging with clients in a consultative manner that creates value through their Customer or Employee Experience programmes;
- building and presenting solutions and/or findings that align to client strategies and contributes to their (and our) business success;
- with the support of the Head of Client and Marketing, contributing towards revenue through upsell and minimising churn in client accounts; and
- ensuring effective client onboarding, ongoing project management and operational success.
Join the Smoke CI Team
25Apr
Tailoring your CX Experience.
23Apr
CX Trailblazers: The Role of CX in building lasting customer relationships
23Apr
SmokeCI Announces New Leadership Appointment
18Apr
CX Trailblazers: What it takes to build an award-winning bank.
18Apr
What's the difference between Touchpoint Mapping and Customer Journey Mapping?
11Apr
Use CX to Create Customer-centric Training Guides for Your Teams
03Apr
Enhance Customer Experience by 10X-ing Your Feedback Metrics
27Mar
Is Your Customer Experience Programme Stuck in the Dark Ages?
20Mar
Using your IVR Programme to improve interdepartmental communication.
19Feb
Proving The Value of CX to the C-Suite
12Feb
Insurers: Does Your Online Service Deliver a Great Customer Experience
12Feb
Inspiring Enhanced CX Through Rewards