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When it's a matter of life and death, decisions based on real-time VoC makes a real difference.

As an established South African Hospital Group providing private patient healthcare in Africa, our client holds dear an ambition of creating places of healing for their communities where every patient receives the best possible experience.

Through the implementation of Smoke Customer Intelligence’s VoC solution across multiple patient touchpoints, the Group is able to correct service failures in real-time and make business decisions on patient data.

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