Patient experience driven through business decisions based on realtime VOC
When it's a matter of life and death, decisions based on realtime VOC makes a real difference.
As an established South African Hospital Group providing private patient healthcare in Africa, our client holds dear an ambition of creating places of healing for their communities where every patient receives the best possible experience.
Through the implementation of the Smoke Customer Intelligence’s VOC solution across multiple patient touchpoints, the Group is able to correct service failures in real-time and make business decisions on patient data.
Beyond an ongoing driven to superior patient experience, the Group was able to use Eyerys reporting to adhere to regulatory requirements, benchmark themselves internationally and gain recognition from various industry bodies.