Patient experience driven through business decisions based on realtime VOC
A house is made from bricks and stone, but it takes more than that to make it a home”
Residence satisfaction is a leading reason that people chose to move in and stay in specific properties for the long term. Gathering resident feedback at important maintenance - such as move in, repair completion or contract renewal is an ideal way to not only understand resident satisfaction, but discover where it needs to be improved.
Integration with property management software means that resident feedback surveys can be automatically triggered using data points already active within the property management organisation. Such automated survey triggers not only increase the sample sizes of residents surveyed, but take away the hassle of manual intervention when it comes to feedback studies.
Smoke Customer Intelligence natively integrates in property management software, enabling resident surveys across multiple property groups, touchpoints and moments of truth, helping the real estate industry turn houses into homes.