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OPERATIONALISING VOC DATA IN YOUR CONTACT CENTRE

The operationalisation of contact centre VOC data hinges on one key aspect – the ability to react to poor service delivery, and then understand the causes of such in order to effect change. A simple enough concept, but often harder to implement that expected.

This ebook shares steps that will help you transform VOC data into operational improvements and a case study of real world impact.

ebook - Operationalise CC data