Johannesburg, Hybrid working model
15 leave days + festive shutdown
Fully funded Group Life Cover Policy
Training & development programmes
Company social events and gatherings
Work in a strong values based culture
Client Success Manager/Key Account Manager
- driving client success and commercial value within assigned accounts;
- developing meaningful client relationships across multiple levels of the client
- organisation that promote retention, delight and loyalty;
- aligning to account management processes and strategies;
- engaging with clients in a consultative manner that creates value through their Customer or Employee Experience programmes;
- building and presenting solutions and/or findings that align to client strategies and contributes to their (and our) business success;
- with the support of the Head of Client and Marketing, contributing towards revenue through upsell and minimising churn in client accounts; and
- ensuring effective client onboarding, ongoing project management and operational success.
Join the Smoke CI Team
23Jul
Transform Your Business with Continuous VoC Insights: A Step-by-Step Guide
17Jul
Why Customer Experience Is More Than “Just Important”
09Jul
Tips for Optimising Engagement Throughout Your Tenant Journey
25Jun
Patients use your voice: Using the HCAHPS surveys to make yourself heard.
18Jun
Building Safer Communities: Taking on Anti-Social Behaviour
11Jun
Enhancing Customer Engagement: Key Tips for Your IVR Strategy
04Jun
Keeping Communication Flowing for Housing Officers and Tenants Like a Wizard
28May
Using IVR to Future-Proof Your Insurance Offering.
20May
SmokeCI Announces Sarah Lubbe as Chief Revenue Officer
15May
Unlocking Success: The Benefits of IVR in Contact Centres
09May
Using HCAHPS surveys to make patients feel heard.
02May
Is Sentiment Analysis Important for Housing Associations?