When VoC is real-time and service recovery is personalised, Customer Experience improves
As a leading automotive brand, our client knows that loyalty to a vehicle brand requires an emotional connection. In the highly competitive automotive industry, how customers feel about a particular brand can often outweigh more logical considerations when making a purchase, and our customer sought to grow this emotional connection through great customer experience.
Through a partnership with Smoke Customer Intelligence, the automotive brand was able to identify the causes of dissatisfaction and implement changes in a way that directly improved customer satisfaction. This, in turn, has helped them achieve sales numbers within the top 5 of all brands nationwide.
Get your case study
![](https://content.smokeci.com/hubfs/VOC-Improvement-Cover.jpg)
23Jul
Transform Your Business with Continuous VoC Insights: A Step-by-Step Guide
![](https://content.smokeci.com/hubfs/Blog-Cover.jpg)
17Jul
Why Customer Experience Is More Than “Just Important”
![](https://content.smokeci.com/hubfs/Tenant-Journey-Blog-Cover.jpg)
09Jul
Tips for Optimising Engagement Throughout Your Tenant Journey
![](https://content.smokeci.com/hubfs/Patients-use-your-voice---Using-the-HCAHPS-surveys-to-make-yourself-heard.jpg)
25Jun
Patients use your voice: Using the HCAHPS surveys to make yourself heard.
![](https://content.smokeci.com/hubfs/Building-Safer-Communities--Taking-on-Anti-Social-Behaviour.jpg)
18Jun
Building Safer Communities: Taking on Anti-Social Behaviour
![](https://content.smokeci.com/hubfs/Enhancing-Customer-Engagement-Key-Tips-for-Your-IVR-Strategy.jpg)
11Jun
Enhancing Customer Engagement: Key Tips for Your IVR Strategy
![](https://content.smokeci.com/hubfs/Keeping-Communication-Flowing-for-Housing-Officers-and-Tenants-Like-a-Wizard.jpg)
04Jun
Keeping Communication Flowing for Housing Officers and Tenants Like a Wizard
![](https://content.smokeci.com/hubfs/Using-IVR-to-Future-Proof-Your-Insurance-Offering.jpg)
28May
Using IVR to Future-Proof Your Insurance Offering.
![](https://content.smokeci.com/hubfs/Sarah-Lubbe-CRO.jpg)
20May
SmokeCI Announces Sarah Lubbe as Chief Revenue Officer
![](https://content.smokeci.com/hubfs/IVR-Workers.jpg)
15May
Unlocking Success: The Benefits of IVR in Contact Centres
![](https://content.smokeci.com/hubfs/Pat-Survey.jpg)
09May
Using HCAHPS surveys to make patients feel heard.
![](https://content.smokeci.com/hubfs/Housin-Blog.jpg)
02May
Is Sentiment Analysis Important for Housing Associations?