Operationalising customer feedback within an Avaya contact centre helped improve customer experience and drive down costs.
Eyerys is the only omni-channel feedback solution that is Avaya DevConnect certified and so its implementation was easy and effective for the leaders looking to make a real impact through Avaya Contact Centre Surveys.
As one of the biggest global Mobile networks, our client operates a large Avaya contact centre, that was plagued with repeat calls and escalating costs associated with call volumes. Through the integration of our certified Avaya VOC programme the organisation was able to understand the causes of repeat calls and action change.
Get your case study
Use your Voice of the Customer programme to meet TCF requirements
Benchmarking Banks - what is a good NPS score?
Important of Customer Experience in Financial Services
Impact of emotional connections on customer loyalty
Proactive customer service used to drive CX
Generational impact on Voice of the Resident Feedback
Omnichannel CX - a trend here to stay
The ROI of Resident feedback
Privacy and Trust in CX
UK Legislation driving the need for Resident Feedback
Trend of Artificial Intelligence in CX
Digital channel vs Traditional - which is best for resident feedback?