Operationalising customer feedback within an Avaya contact centre helped improve customer experience and drive down costs.
Eyerys is the only omni-channel feedback solution that is Avaya DevConnect certified and so its implementation was easy and effective for the leaders looking to make a real impact through Avaya Contact Centre Surveys.
As one of the biggest global Mobile networks, our client operates a large Avaya contact centre, that was plagued with repeat calls and escalating costs associated with call volumes. Through the integration of our certified Avaya VOC programme the organisation was able to understand the causes of repeat calls and action change.
Get your case study
Proving The Value of CX to the C-Suite
Insurers: Does Your Online Service Deliver a Great Customer Experience
Inspiring Enhanced CX Through Rewards
Keep Your CX Plan on Point by Refreshing Your Brand Promises
Employee Engagement for Better Customer Experience
Best Online Customer Experience (CX) Courses For 2024!
Smoke CI’s Eyerys Exceeds Performance. G2 Winter Reports 2023
Maximise Your Customer's Success This Festive Season
Why NPS Matters
2022 - 2023 Global NPS Benchmarks Revealed: Where do you stand?
Beyond Jargon: How to explain the important CX Metrics to your boss.
How to present CX data & insights to your board. Ft. Free Template!