A short happiness boost increases productivity by 12%.
The effects of extreme unhappiness will be felt for 2 years.
Values-based recognition and positive reinforcement create widespread, systemic adoption of behaviours;
Peer-to-peer recognition creates enhanced team dynamics and improved employee engagement;
Immediate recognition is a positive reinforcement technique that drives repeat behaviour;
Peer recognition aligned to drivers of customer experience improve the overall efficacy of CX programmes.
VoC is only half of the equation. Find out how to add Employee Recognition to your CX programme.